Evinent Search increases your understanding of your customers to provide value and personalized service
This is exactly what you need to increase sales in your eCommerce store
Discover the most popular questions about eCommerce site search
We had a standard search engine on our site before we started using Evinent Search. The smart search integration was really fast; it took only a few hours. Immediately, we became aware of all its benefits for increasing sales and improving customer experience and loyalty. The Evinent Search team also developed customized solutions for the specific structure of our site. In the first month of using the product, search queries doubled and are still continuing to grow. Thanks to the high-quality algorithm that displays products on every query, customized ranking of products and categories, as well as customized auto suggestions, we increased our sales by 40 percent. This is truly amazing! :)
We used to have a smart-search solution from another vendor, but we decided to switch to Evinent Search for many reasons. The advantages of the system are a fixed monthly fee regardless of the season and the number of search queries, and a very convenient admin panel where you can track the statistics of search queries and quickly manage synonyms. You can also choose the priority of categories and products. Also, I would like to note the feedback on the integration and various technical settings of the product. For us, this has been very valuable!
The search tool we previously used did not satisfy us or our clients with its effectiveness. We turned to Evinent for consulting and soon implemented their smart search product, which immediately solved all the problems. Site visitors who used the search bar found what they needed with ease, and purchase conversions increased by 60%. The use of Evinent Search allowed us to increase search results up to 90% and the optimization of synonyms up to 99%. Analyzing search queries that were not returned by the search allows us to steadily expand our range of products, which gives us additional stable revenue every month.
We didn't want to burden our IT specialists with the task of developing smart search for our site, so we decided to find a ready-made SaaS solution on the market. Evinent Search turned out to be the perfect solution for us. The upload was done quickly, and the guys integrated the engine into the site in a week, although there was a lot of data. After a month of cooperation, we noticed that the number of visitors who use search to quickly select a product on the site has increased significantly, and the conversion rate from this segment has almost doubled. Thanks to the convenient management module, we saw the statistics of the requested products that were not returned by the search. Thus, we can flexibly manage the product range in our online store and provide users with the most relevant inventory.
We agreed on many technical details that were extremely important to our business before starting work with Evinent Search. Since we have several sites, we needed to find a one-size-fits-all solution for fast and intelligent search. During the integration, the Evinent Search team set up the software, trained our specialists, and kindly provided a trial period for the program. At the testing stage, we were already sure it was the right decision to purchase this software solution. In the first month of work, we had the opportunity to observe the improvement in delivery of goods by model, product attribute, and brand. Visitors to our sites get a convenient search tool with highly relevant results. There is also the function to personally rank products on the search results page, demonstrating a high-quality, customized approach and care for buyers' needs. Our eCommerce team and contact center, for whom search is an essential tool in their work, were no less delighted with the new search than our visitors. Another nice benefit of using the new search tool was the increase in conversions. Thanks to the Evinent Search team for the product and support.
Evinent GmbH helped us solve the main eCommerce problem of large-scale online stores— automating and using a smart search on the site. This is a problem for guests if you have more than 20,000 SKUs on the site. First of all, Evinent made it easier for our guests to find the necessary products and brands. This tool certainly makes searching much easier and understandable for customers. Second, this tool improves search conversion rates. For example, with a 2% conversion in e-Commerce, we can get a higher conversion rate from search than from organic—more than 4.5%. And finally, there’s the team. We had very pleasant and socially healthy communication, which left us satisfied not only with the product but also with the atmosphere of team communication.